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Delivery and Returns

PURCHASING A PRODUCT

When using our online store, you agree to provide any details requested by us, including identifiable information and payment information. When purchasing any of our products you agree that payment will be taken upon the placement of your order.

Artemis will not complete any order until payment has successfully cleared.

Artemis reserves the right to refuse service to anyone at any time for any reason. Artemis also reserves the right to cancel an order, if necessary and at any time, without consequence.

PRICE AND PAYMENT

All prices on the Artemis website are listed in Australian. Artemis accepts payments via credit card (Visa, Mastercard or American Express), PayPal, WeChat Pay, and AliPay.

Prices are subject to change without notice.

By purchasing a product online from Artemis, you agree to pay an amount totalling the sum price of each product ordered at the time you make the order, the cost of delivery, and any subsequent fees required.

DELIVERY

We process orders Monday through Friday in the order they are received, following credit approval.

All our orders are shipped via Standard shipping unless stated otherwise. This is estimated to take a maximum of ten working days (excluding official public holidays).

You will receive an email containing tracking details when your order has been dispatched.

Please note

Delivery times will vary depending on a number of factors, including product availability, the capacity of our centre, supplier delivery of product to us, and any delays experienced by our delivery agent. We are not responsible or liable for any delay in delivery.

If your order is late, email us at hello@artemisfragrances.com.au and we will follow it up with our delivery agent.

Once you receive your products, you should check that they match your order. Please tell us immediately if they are not correct. Subject to applicable law, we may still reject any delivery complaints if we receive them more than 7 working days after you receive the delivery.

RETURNS, EXCHANGES AND REFUNDS

We know that you will love your product, however in the event that you don’t feel that your chosen product is quite right for you, we are happy to help you. The product may be returned to Artemis for refund or exchange within 14 days of purchase. To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging. Regrettably, we are unable to accept online returns for products purchased in specialty retailer, department store or elsewhere.

To complete your return and exchange, please email Artemis at: hello@artemisfragrances.com.au indicating your wish to exchange or return. Please include your original order number or proof of purchase in this email. Artemis will endeavor to respond to all return and exchange enquiries sent by email within 48 hours during working days.

If you have received a faulty or damaged product, you must take a photo of the damaged or faulty goods for our insurance purposes and notify us of the damaged or faulty product within 14 days of purchase. The damaged or faulty product must be returned to Artemis for refund or exchange within 14 days of purchase.

There is no return or exchange for the personalised items and sale items.

Please note

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on bank processing time.

SHIPPING

You will be responsible for paying for your own shipping and additional postage charges. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.