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Delivery and Returns

PURCHASING A PRODUCT

When using our online store, you agree to provide any details requested by us, including identifiable information and payment information. When purchasing any of our products you agree that payment will be taken upon the placement of your order.

Artemis will not complete any order until payment has successfully cleared.

Artemis reserves the right to refuse service to anyone at any time for any reason. Artemis also reserves the right to cancel an order, if necessary and at any time, without consequence.

PRICE AND PAYMENT

All prices on the Artemis website are listed in Australian. Artemis accepts payments via credit card (Visa, Mastercard or American Express), PayPal, ShopPay and Google Pay.

Prices are subject to change without notice.

By purchasing a product online from Artemis, you agree to pay an amount totalling the sum price of each product ordered at the time you make the order, the cost of delivery, and any subsequent fees required.

DELIVERY

We process orders Monday through Friday in the order they are received, following credit approval. Purchases made on weekends and public holidays are processed the following business day.

All our orders are shipped via Standard shipping unless stated otherwise. This is estimated to take a maximum of ten working days (excluding official public holidays).

You will receive an email containing tracking details when your order has been dispatched.

Please note

Delivery times will vary depending on a number of factors, including product availability, the capacity of our centre, supplier delivery of product to us, and any delays experienced by our delivery agent. We are not responsible or liable for any delay in delivery.

If your order is late, email us at hello@artemisfragrances.com.au and we will follow it up with our delivery agent.

Once you receive your products, you should check that they match your order. Please tell us immediately if they are not correct. Subject to applicable law, we may still reject any delivery complaints if we receive them more than 7 working days after you receive the delivery.

SHIPPING FAQs

Do you deliver to a PO Box Address?

Unfortunately, we are unable to deliver to P.O boxes and parcel lockers. A physical street address is required.

How will my order be shipped in Australia?

To guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am – 5pm. If no one is at your specified shipping address when delivery is attempted, the driver will leave a card, which will direct you to a local parcel office for collection.

Can I track my order?

Yes, all orders can be tracked via the shipping company website.

Can I change my shipping address after placing an order? 

We know you want to quickly receive your order so our team at the warehouse aims to process and pack your order as fast as possible, however, feel free to write email to hello@artemisfragrances.com.au - we’ll see what we can do for you.

What happens if my items get lost in the mail?

If you have received a Shipping Confirmation email, but have not received your order within the specified timeframe, please contact the shipping company assigned and quote your tracking number. You can find these details within your Shipping Confirmation email. You can track the progress of your order at any time by clicking the tracking link contained within your Shipping Confirmation email. If the matter is not resolved though the postal company, please contact us for assistance.

RETURNS, EXCHANGES AND REFUNDS

We know that you will love your product, however in the event that you don’t feel that your chosen product is quite right for you, we are happy to help you. The product may be returned to Artemis for refund or exchange within 14 days of purchase. To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging. Regrettably, we are unable to accept online returns for products purchased in specialty retailer, department store or elsewhere.

To complete your return and exchange, please email us at: hello@artemisfragrances.com.au indicating your wish to exchange or return. Your subject line should read – 'RETURN/EXCHANGE [your order number]'. Please include your reason for the return/exchange and the proof of purchase in this email. Artemis will endeavor to respond to all return and exchange enquiries sent by email within 48 hours during working days.

If you have received a faulty or damaged product, you must take a photo of the damaged or faulty goods for our insurance purposes and notify us of the damaged or faulty product within 48 hours. Please kindly help to take a photo including:

• The packaging,

• The parcel label (clearly showing the reference number), and

• The damaged item.

Important: These all need to be displayed all in the one photo for the claim to be processed. Please send the photo to: hello@artemisfragrances.com.au

The damaged or faulty product must be returned to Artemis for refund or exchange within 14 days of purchase (as indicated on your order).

There is no return or exchange for the personalised items and sale items.

Please note

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on bank processing time.

CANCELLATION

We may cancel any order or part of an Order (including Orders which have been accepted) without liability to you for the cancellation if at any time if:

(a)   the requested products in the Order are not available;

(b)   there is an error in the price or the product description posted on the Website in relation to the product of the Order; or

(c)   the Order has been placed in breach of these terms and conditions.

If any payment has been taken for a cancelled Order, then the full payment amount of any part of the Order that has been cancelled, including shipping fees will be refunded to your original payment method.

SHIPPING

You will be responsible for paying for your own shipping and additional postage charges. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.